Frequently asked questions


Advance preparation is the most important factor in a successful move. You should approach WRAP IT to carry out your move 6-8 weeks before your intended moving date. This will allow enough time for WRAP IT to work into your quotation, make all the arrangements and organize your move.

Our appointed agents overseas. They all have comprehensive network based on their quality of service and experience. Our overseas offices and agents provide services and expertise in the following areas:

• Local liaison with Wrap it
• Notification of arrival
• Customs clearance procedures at the port/airport of arrival
• Transport from the destination port/airport of arrival
• Temporary or long term storage if required
• Delivery to residence
• Full unpacking services
• Removal of all related packing debris

Since WRAP IT is ISO member we can provide comprehensive insurance cover for your household and personal effects, upon your request, during your domestic or international move. The insurance cover we offer provides competitive rates and excellent back-up, so that in the unlikely event of a claim, settlement can usually be dealt with promptly.

In general, you should think about what it would cost to replace your household goods and personal effects in the country of destination. A good source of information will be the local press in that country especially with regard to high value items like motor vehicles etc. When completing your proposal form please be as detailed as possible. Remember to include specific individual items that have a high replacement cost. It's best to give as much information as possible.

It is inadvisable to include perishable goods, foodstuffs of any description, or liquids (which may leak in transit causing damage to other items. Above all exercise common sense. Your shipment may be in transit for anything between three days and three months for long intercontinental transits like Europe-Australia. Don't overload items, or fill the car up to the roof with odds and ends. You should NOT include the following:

Hazardous materials such as paint, matches, aerosol cans, gas canisters or other flammable materials such as wood, bricks, cement, rocks and soil of any type.
Firearms and ammunition.
Plants of any kind.
Corrosives and explosives.
Pornography of any description.

If you book your shipment as a door-to-door move, then all charges including customs clearance charges, and local delivery to your residence, (with normal access, not above first floor level) will be included in the estimate that's given to you. However, you will still be responsible for any duty or tax that is raised on your shipment by Customs. There may also be further exclusions which will be set out in our estimate.

If your shipment is booked door-to-port only, then all destination charges are payable locally on arrival, including customs clearance, port service, unloading and local delivery charges. The various names applied to these charges may vary from country to country and service to service, but basically, they cover unloading from the ship/aircraft that your goods are carried on, unloading from the steamship line or airline cargo container, handling in and out of destination warehouse (as a continuous movement following on from the shipments arrival), and local delivery to your residence, with normal access, not above first floor level. Any exceptions to these basic standards may cause the price to increase. As above, you will be responsible for any duty or tax that is raised on your shipment by Customs.

Our surveyor can advise in all aspects of your move such as packing requirements, crating, loading and unloading process.

WRAP IT customer service will discuss in detail the different shipping/Air Freight options available to your overseas destination, and he will make an estimate of the volume and if possible the weight of your consignment. He will also discuss the various paperwork and custom's documentation required. He will give you information regarding our office or agent who will deliver your possessions from the port of arrival to your new residence overseas, together with general advice on your move.

When you move with WRAP IT, we'll provide you with full information and details of how to contact our office or agent in the destination city that you're moving to. However, normally, you won't need to do anything, we will have pre-alerted our agent, and they'll contact you when you arrive.

When moving overseas you have a number of service options available to you. You may select a service based on the price, transit time, method of containerisation, routing consolidation opportunities, sea or air freight, port of exit, etc. Each option's cost component determines the amount you'll pay.

In general terms, it is advisable to select the most direct route with a minimum amount of handling. However, every move and personal budget is different so it is important that you discuss fully with our customer service to determine the best service to meet your personal needs.

There is no substitute for planning and preparation. As soon as you know that you're going to be moving overseas, contact WRAP IT. In addition, begin to think about separating out all the items that you'll need to sell, store, dispose of, give away, and those you'll want to move by sea, have sent by air cargo or delivered to another family member before your departure. It's a very good idea to have researched these categories before our estimator visits you to survey your household effects.

As you approach Moving Day, think about which items you will need for your journey, specifically travel papers, immediate clothing, passports, medical documentation and records, family papers, valuables, jewellery, medicines, school reports, etc. Excess International Movers can provide a variety of host country information including destination guides and country facts sheets, together with detailed Customs rules and regulations.

WRAP IT is very flexible on time. We are just a call away from you and we will insure that your deadline will be met.

We request that all moves are paid on receipt of your invoice – which is normally sent out prior to the commencement of packing. Please note that cheques require clearance before goods can be shipped.

Yes! Both at the point of origin and at the destination. We are able to offer highly competitive rates to suit individual requirements.

Some of the companies we serve